Appointments

How To Book An Appointment

The practice aims to be able to offer a routine appointment within 2 working days. We offer appointments in the morning and afternoon.

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

The Practice allows patients to book appointments to discuss routine problems up to 6 weeks in advance.

We encourage patients to set up an NHS Account to enable booking routine appointments using the internet. This is easier for you – allowing you to book any time of day rather than having to call during our opening hours and waiting to get through on busy telephone lines. Furthermore you can see all the available appointments on screen at once to enable you to identify the most convenient time for you. It also helps keep our telephone lines free for people to call through for emergency on the day appointments and our Doctors to call patients when they need to.

If you do not have internet access, appointments can be made by telephoning the surgery on (01670) 822695 but in order to keep telephone lines free for patients with more urgent problems please do not ring before 11:00 am if you are attempting to make a routine appointment.

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Mental Health Emergencies

There is a 24/7 mental health emergency helpline

There is a 24/7 mental health emergency helpline available here if you need help with a mental health problem.

You can also self refer toTalking Matters. Talking Matters Northumberland provide free psychological treatment, support and recovery to anyone in Northumberland over the age of 16 experiencing common difficulties such as:

  • Low mood and depression
  • Anxiety
  • Stress
  • Panic attacks
  • Obsessive Compulsive Disorder (OCD)
  • Post-Traumatic Stress Disorder (PTSD)
  • Social anxiety
  • Bereavement/loss
  • Work related stress
  • Sleep problems
  • Relationship difficulties
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Back, Shoulder, Knee, Hip, Neck and other Joint Problem, aches and pains or persistent pain

If you are experiencing musculoskeletal aches and pains or persistent pain, the Northumberland Joint Musculoskeletal and Pain Service (JMAPS) can help you manage your condition.

Specialist staff including musculoskeletal physiotherapists, clinical psychologists, specialist nurses and rehabilitation therapists can assess, advise and support you to manage your condition with the aim of improving your health and wellbeing. You can self refer please contact the service here.

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Emergency Care

Please keep 999 and the Emergency Department at Northumbria Specialist Emergency Care Hospital for serious or life-threatening illness or injuries only.

If your health need is not an emergency, you will be referred to a different service on arrival.

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NHS 111

If you have an urgent need which is not life-threatening.

NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.

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Urgent Care Centres

If you need urgent care for a less serious condition.

Urgent Care Centres are available at Hexham and Wansbeck general hospitals. Walk-in access is available  between 8am and 10pm, and appointments can be offered via NHS 111 if assessment of your symptoms suggests this is the best option for you.

These services treat conditions such as:

  • Minor head, ear or eye problems
  • Broken nose or nose bleed
  • Sprains, strains, cuts and bites
  • Children’s minor injuries and ailments (for children, and particularly babies, we advise parents to call ahead using the free NHS 111 service)
  • Minor fractures or broken bones
  • Abscesses and wound infections

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

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Requests for Medically Urgent Appointments

If you require an urgent or same day appointment please ring before 11:00 am.

Our Patient Services Team will ask you for details about your problem and in some cases you may be signposted to more appropriate services.  You must be available to come down the same day for examination if required. If the Emergency Team feel your issue is not medically urgent your appointment may be re-booked for a later date. In some cases the Receptionist will advise your problem may be dealt with more appropriately via another service.