< Back to policies & procedures

image depicting complaints

Complaints Procedure

The doctors and staff at Bedlingtonshire Medical Group are committed to providing high quality health care and services to patients. We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Anyone who is receiving a service or has received a service can complain. You can complain for yourself or on behalf of someone else, however it is important that consent is received from the patient if it is not them who is making the complaint.

 

To pursue a complaint please contact the Joanne Hodge , Patient Experience Manager on (01670) 822695 or email us via our secure online form who will deal with your concerns appropriately. All complaints are dealt with in the strictest confidence.

You can also access independent support to assist you in making your complaint which is Independent Complaints Advocacy Northumberland (ICAN). Their help is free and confidential. They contact telephone number is 01494 600599 or Online on their website here

We hope you are able to speak to us to discuss your complaint first, but if you do not feel the complaint has been resolved or you would like to speak to someone independent, you can contact NHS England:

Address: NHS England, PO Box 16738, Redditch B97 9PT

Telephone: 0300 311 22 33

Facebook