Ordering Prescriptions

Ways you can order your prescription online

Patient Information - Hay Fever
As hay fever season is fast approaching, we would like to advise we do not prescribe any hay fever medication. this includes tablets/nasal sprays etc, which can be bought over the counter. Please speak to the pharmacist who will be able to advise the best course of treatment.

If you need to order a repeat prescription, then you will need to give us your request 48 hours before you need your medication. In most cases a list of your repeat medication will be attached to the prescription. This shows the drugs that your doctor has authorised on repeat.

We do not take prescription orders by telephone, please use the options below to request prescriptions. Please note that any prescription requests placed after 4pm will be processed on the next working day.

Please be advised if your request for a medication needs to be sent to a clinician, the clinical team have advised this could take up to three working days to process.

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Use the NHS App

Bedlingtonshire Medical Group would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Please use the NHS app to order any regular repeat medication.

Download the NHS App

Image of the NHS App

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Order Online with SystmOnline

Please use this option for any medication that is not shown on your repeat list.

The easiest way to order your prescription is by using our online services.

Use SystmOnline

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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

Alternatively,  you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

Collecting Your Prescription

In all cases please allow 48 hours (2 working days) before collection of your prescription. You can collect your prescription:

  • From the surgery in person
  • From a chemist of your choice – please inform us if you require this service and you will need to allow 3 working days.
  • We can also send your prescription to your home address however you will need to provide us with a stamp or a stamped addressed envelope.

Reviewing Your Drugs

Every few months the doctor may ask you to make an appointment to review your prescription. This is to ensure that the medication you have have been prescribed are still appropriate for you and to ensure that any tests you need are carried out such as blood pressure and blood tests. It is important that you attend these reviews otherwise we may not be able to continue to prescribe your medication.

When Medicines Cause Problems

If you experience any of the following problems, don’t delay – talk to your doctor or pharmacist straight away:

  • If you have taken too much of any medicine
  • If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
  • If you notice a serious side affect or unusual symptoms
  • If you notice your health is getting worse.

You can request to speak to a doctor about a medicine problem by telephone the surgery on (01670) 822695 and asking the Receptionist for a Telephone Advice Appointment.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines. The service is also referred to as the Electronic Prescription Service (EPS)

 Further Information